Last updated: March 17, 2026

Acorn LearnHub is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our learning management platform.

1. Who We Are

Acorn LearnHub ("we", "us", or "our") is the data controller responsible for your personal data. We are based in Ireland and comply with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018.

Contact: info@acornlearnhub.ie

2. Data We Collect

We collect the following categories of personal data:

• Account information: name, email address, password (hashed), and role
• Profile data: job title, department, and organisational details
• Learning data: course enrolments, progress, scores, and completion records
• Payment data: billing name and address (payment card details are processed by Stripe and not stored by us)
• Usage data: login timestamps, IP address, browser type, and pages visited
• Communications: messages or enquiries you send us

3. How We Use Your Data

We use your personal data to:

• Provide, operate, and maintain the Platform and your account
• Process course enrolments, track learning progress, and issue certificates
• Process payments and manage billing
• Send transactional emails (e.g. account confirmation, course reminders)
• Provide customer support and respond to enquiries
• Comply with legal obligations
• Improve the Platform through aggregated, anonymised analytics

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: to deliver the services you have signed up for
• Legitimate interests: to improve our Platform and ensure its security
• Legal obligation: to comply with applicable laws and regulations
• Consent: where you have given explicit consent (e.g. optional marketing communications)

5. Multi-Tenant Data Isolation

Acorn LearnHub operates as a multi-tenant platform. Each client organisation's data is logically isolated and is not accessible to other clients. Learner data is only visible to administrators within the same client organisation and to Acorn LearnHub staff who require access to provide the service.

6. Data Sharing

We do not sell your personal data. We may share it with:

• Stripe: for secure payment processing
• Cloud infrastructure providers: for hosting and storage (subject to appropriate data processing agreements)
• Email service providers: to send transactional and notification emails
• Law enforcement or regulators: where required by law

All third-party processors are bound by data processing agreements and are required to handle your data in accordance with GDPR.

7. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide services. Upon account closure:

• Account and profile data is deleted or anonymised within 90 days
• Learning records may be retained for up to 7 years where required for compliance or audit purposes
• Financial records are retained for a minimum of 7 years in accordance with Irish tax law

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: to request a copy of the data we hold about you
• Rectification: to request correction of inaccurate data
• Erasure: to request deletion of your data ("right to be forgotten")
• Restriction: to request that we limit how we use your data
• Portability: to receive your data in a structured, machine-readable format
• Objection: to object to processing based on legitimate interests
• Withdraw consent: at any time where processing is based on consent

To exercise any of these rights, please contact us at info@acornlearnhub.ie. We will respond within 30 days.

9. Cookies

We use cookies and similar technologies to operate the Platform. For full details, please see our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include encrypted data storage, HTTPS-only access, and role-based access controls. However, no system is entirely secure and we cannot guarantee absolute security.

11. International Transfers

Your data is primarily stored and processed within the European Economic Area (EEA). Where data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

12. Children's Privacy

The Platform is intended for users aged 16 and over. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such data, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on the Platform. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

14. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Data Protection Commission (Ireland): www.dataprotection.ie.

15. Contact Us

For any privacy-related queries or to exercise your rights, please contact us:

Email: info@acornlearnhub.ie